Effective Date: March 2025 • The Zen Ladakh
Due to the short tourism season and delicate logistics of the Trans-Himalayan region, accommodations at The Zen Ladakh are reserved in advance under the following fair and transparent cancellation schedule.
Summary Cancellation Schedule
| Notice Period | Refund Policy | Conditions & Details |
|---|---|---|
| 15+ Days Notice | 100% Refund | Full refund (less minimal payment gateway transaction charges) or complimentary date change for the current season. |
| 7 to 14 Days Notice | 50% Refund | 50% refund or option for 100% credit voucher valid towards a future stay within 12 months. |
| Under 7 Days / No-Show | 100% Retention | 100% booking retention applies as rooms cannot be reallocated on short alpine notice. |
1. Detailed Cancellation Timeline
- Cancellations made 15 days or more before scheduled check-in: 100% refund of the deposit paid, or a complimentary one-time date amendment subject to room availability and seasonal tariff difference.
- Cancellations made between 7 and 14 days before scheduled check-in: 50% refund of the total booking value, or a full credit voucher valid for 12 months.
- Cancellations made less than 7 days before check-in or No-Show: 100% booking retention charge. No monetary refund or credit voucher can be granted.
2. High-Altitude Flight Weather Protection Policy
Himalayan Air Travel Protection Guarantee
In the rare event that all commercial flights arriving into Leh Kushok Bakula Rimpochee Airport (IXL) are grounded or officially canceled due to adverse Himalayan weather, snowfall, or airport closure, The Zen Ladakh will issue a full 100% stay credit voucher valid for 12 months from the date of issuance upon submission of the official flight cancellation certificate issued by your operating airline.
3. Early Departures & Shortened Stays
In the event that a guest decides to shorten their stay or depart before the booked check-out date after arrival, the remaining unused room nights cannot be refunded.
4. Refund Disbursement Timelines
Approved refunds are initiated immediately and processed through our bank gateway within 7 to 10 banking business days back to the original source account, card, or UPI ID used during the reservation transaction.
5. How to Submit a Cancellation Request
All cancellation and amendment requests must be submitted in writing via email to avoid miscommunication:
The Zen Ladakh Reservations Office
- Email: reservation@thezenladakh.com
- Helpline: +91 8493-898993
- Please include your Booking Confirmation ID, Guest Name, and Check-in Date in the subject line.
